Creating the Customer Experience

After a long period of inactivity on this blog, it’s time to resurrect things here. With 15 years+ of experience creating various online applications with IBM Interactive Experience, I’ve amassed a few tidbits of knowledge that I think will be useful to others interested in Web development and architecture, so I’m planning a series of posts that dive into many issues faced by those who create online interactive experiences. Each week or so, I will go over one topic that I think will be of interest, diving into such topics as developing a browser application as part of a team; prototyping, structuring JavaScript classes, and re-factoring will all be covered. These articles are intended to be technical, going into detail with code and examples. To start things off though, lets look at customer experience at a higher level, before descending into the details in subsequent articles.